Accessibility statement for Exeter.gov.uk

This accessibility statement applies to Exeter.gov.uk.

This website is run by Exeter City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• most older PDF documents are not fully accessible to screen reader software
• our financial documents are not fully accessible to screen reader software
• some of our 3rd-party systems do not meet current accessibility standards
• some of our form labels do not have an accessible name
• some of our buttons on forms do not have sufficient contrast
• some of our links on pages do not have sufficient contrast
• there is no visible text depicting when a link will open in a new tab

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email info@exeter.gov.uk
• call 01392 277888
• Our service centre is open  Monday - Friday: 9am to 12pm and 1pm to 4pm  

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: info@exeter.gov.uk or call 01392 277888 and we will pass on your comments to our IT Provider “Strata Service Solutions Ltd”.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our main reception area at the Civic Centre has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how you can contact us.

Technical information about this website’s accessibility

Exeter City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• Some of our pages have low-contrast issues.
• We still have some forms that are 'paper based'.
• Some of our policy documents are not fully accessible. Where this is the case we acknowledge it and offer alternatives

We are working to fix these issues by the end of April 2024.

• Our financial documents are not accessible. We are looking into how we can fix this for the next accounting year (2023/24)
• Some of our 3rd-party systems do not meet current accessibility standards. Our IT Provider is currently working to ascertain when each company plants to fix these issues

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April 2023, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our Householder’s Guide to Extension Design.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 28 November 2019. It was last reviewed on 19 April 2023.

This website was last tested on 19 September 2023. The test was carried out by our own Digital Department.

We use an automated test provided by SiteImprove to test the entire website.