Resident involvement

Resident Involvement is central to Exeter City Council's Housing Service. It creates a culture where residents' are in partnership with their landlord at all levels and helps us improve services, understand and meet the needs of our communities and achieve value for money.

We believe that in Exeter, residents want to have a greater say, but need to know that it will make a difference.

If they speak up, they want to know that their voices will be heard.

If they participate, they want to know that their participation is being valued.

The importance of Resident Involvement cannot be under-estimated. It has a significant benefit in transforming Housing Services to help residents take ownership and responsibility for the communities that they live in. By changing the way we involve our residents, we hope to inspire local people to be at the heart of our service.

Exeter City Council is committed to making sure that tenants have a say in the decisions that affect them, their homes, and the areas they live in. We want to empower tenants to get involved at a level that suits them. We will do this by offering a wide range of Resident Involvement opportunities and by supporting tenants' and residents' groups.

The new Housing Resident Involvement Strategy sets out how we will build on current resident involvement up to 2015.