Council housing - disabled adaptations
Exeter City Council's Housing Service is committed to providing tenants who need them with disabled adaptations to help their independent living and dignity. The council will endeavour to use its skills and experience to provide such tenants and their carers with an efficient, effective and helpful service.
The help available
Alterations to your home may help you, and anyone caring for you, to manage daily activities more easily.
You will be considered for disabled adaptations if:
We class minor adaptations as:
If you require any of these works in order to improve your safety and independence. You can contact the Council directly on the Repairs number 01392 265381 where the council's Technical Officer will arrange to visit the property if required and then issue the work to one of our contractors.
Larger and more costly adaptations require the advice of an occupational therapist and involvement of the council's Technical Officer; below are examples larger adaptations:
If you believe that you require any of these or other larger adaptations you will need to contact Social Services via Care Direct on 0845 1551 007, who will arrange for an Occupational therapist to visit you to look at your personal circumstances and find out what you need to enable you to live as safely and independently as possible in your home.
Once the occupational therapist has visited you and has assessed that the work is required and is practicable, they will send us a referral for the work, telling us what priority your case is, anything that is considered urgent will be done quickly but other works may have a waiting time of up to twelve months.
Where adaptations cost over £1,000 everyone will be means-tested to assess their ability to contribute towards the cost. You will be asked to complete a form and will provide any help required to do this.
Sometimes it makes more sense for you to move to a different, more suitable property or one that has already been adapted, through our Home Choice scheme. If this is the case we will talk to you and/or your family, friends, carers and occupational therapist about a possible move.
Moving for mobility reasons
If you are willing to move from one council home to another one which is already adapted to suit your disability needs (rather than have the work carried out on your current home which is often very expensive and sometimes impossible to do), you may be entitled to:
Please contact your Estate Officer for more details
If your needs change
If your needs change after any adaptations have been made - for example, if you find you can no longer do something you could manage before - please contact Care Direct again they will arrange to reassess your needs.
We try to get things right first time although sometimes this does not happen. If you have any worries about how you have been treated please let us know and we will try to sort out the problem. We will listen to what you say and deal fairly with your concerns.
If you wish to make a complaint, please ask for our Complaints leaflet which will tell you what to do.
We will need to keep some of your personal data - including sensitive personal data - to process your request and carry out the adaptations.
We will treat all information as strictly confidential; however, we may share information with other council departments and contractors but only to make sure the work is carried out effectively.
Photograph of typical level access shower printed with the permission of First class Independent Living.
If you require further information about these service please see the Home Adaptations Service [172kb] leaflet.