Customer service centre information

Customer Service Centre Opening hours 

• Monday - Wednesday & Friday 8.30am to 5pm
• Thursdays  08.30am to 7pm
• Closed Saturday, Sunday and Public Holidays 

Thursday Late Night Opening trial 

As part of the Council's commitment to improving access to services for residents and supporting the night-time economy in the City, the Council will be opening for a "Late Night" every Thursday from 11 April 2013.

Residents' needs and expectations of the Council change over time and it is important to understand if there is a demand from residents to access Council services outside of 'traditional' office hours. In order to test the demand for this, a six month pilot is being run from 11 April, to offer services to those that may find it more convenient to visit the Council in the early evening.

Some residents who are in employment will be potentially affected by the changes in benefits being introduced by Central Government. They may also have to pay council tax for the first time and this may cause concern and/or financial difficulty. As a result of this there may be a change in customer demand and it is hoped that having the relevant Council services open until 7pm on Thursday will make it easier for those who are working during the day and would like some advice or help, to come and speak to officers.

The services that will be added to the Council's existing provision on Thursday evenings until 7pm are:

• Housing benefits
• Housing advice
• Housing estates
• Housing rents
• General housing enquiries
• Planning
• Parking
• Council Tax
• Business rates
• Cleansing and Environmental Health support teams

Thursday evening opening will be in place for a six month trial period initially and during this time data will be gathered about the volume of the demand and the types of services that residents are coming in for. This will help Councillors to decide whether or not to make late night opening a permanent offer to residents

Facilities in the Centre

Full accessibility including wheelchair, buggy and pram access. All services are available at one place on the ground floor 

• Technology for the hard of hearing and visually impaired, including screen information and audio alerts 
• Privacy at the front desks and within interview rooms   
• A secure environment, including closed circuit TV and security officers  
• Pleasant ambience - business-like with a friendly atmosphere 
• Community access points for information via the internet or telephone, linking to the Council's partner organisations 

Throughout the centre there are a number of self help computers, displays and leaflets available allowing people to gather information for themselves. The Centre also offers access to the Council's committee rooms which are located on the ground floor. .

Customer service pledge & standards

To access the Customer Service Pledge and Standards, click on the documents below

•  Customer Service Standards [136kb]
•  Customer Service Centre Pledge [123kb]

Devon Registration Service

The Devon Registration Service is located in the Customer Service Centre. Registrations are by appointment only and to make an appointment call Devon County Council's customer service centre on 0845 155 1002