Evidence and proofs
Your tenant may be asked to provide evidence to support their claim. This means they will have to provide documents that prove certain parts of their claim i.e. if they work we will want to see their wage slips. Your tenant may be asked to provide documents while making a new claim or during their claim if they have a change. When dealing with their claim, we will decide exactly what is needed. A guide to what we normally need to see is below.
All evidence provided must be original documents. We cannot accept photocopies. If your tenant does not wish to post valuable documents to us, they can bring them into the Civic Centre where our staff will check and scan the documents while they wait. Any sensitive documents sent to us will be returned using Royal Mail recorded delivery. Your tenant can also ask for a Home Visit, where our visiting officer will come to their home and check their documents.
Remember, the quicker your tenant can get in their form with all the evidence, the quicker we can help them with their rent and Council tax!
We will need to see evidence of your tenant's rental liability. This will normally be their current tenancy agreement. If you and your tenant do not have a formal tenancy agreement, you can download a and complete a Proof of rent form [61kb] or contact us and we will send you one. On this form you can enter details of your tenant's rent.
Identity and residency
We need to make sure that your tenant is the person that they say they are. We also have to confirm the National Insurance Number for them and any partner. We must also be sure that your tenant lives at the address they are claiming for. Acceptable evidence includes:
We need to confirm that any partner or dependant children that your tenant is claiming for is living with them. Evidence we can use includes
The precise evidence will depend on your tenant's income. Some common examples are:
When your tenant first claims, we will need to check all the capital that they and any partner have. We will need to see the last two months transactions for all accounts (current accounts, savings accounts, ISAs, PEPs etc), even if they are overdrawn.
Other types of capital could include: