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Housing Housing

Generally, we are responsible for maintaining and repairing the structure and outside of your property and any communal areas (although we recharge leaseholders for the costs of repairs). You are responsible for the inside of your home including the fixtures and fittings.

Repairs ECC are responsible for

• Communal areas (doors, windows, stairs, lights, floors ceilings)
• Shared communal washing lines and posts
• Door entry
• Window frames and catches/lock
• Shared pipes, drains and sewers
• Shared paths
• Exterior walls of block and roof
• Boundary walls of gardens (only where adjoining a public footpath)
• Ceiling beams and floor joists within individual flats
• Window seals on PVCu units
• Communal side screen doors/gates to access rear gardens
• Electricity and water supply to communal areas
• Bin stores

You can report a fault or problem to the Housing Repair Team using one of the following methods:

  • By phone on 01392 265031
  • In person by visiting our offices at the Civic Centre
  • By letter addressed to Housing Repairs, Civic Centre, Paris Street, Exeter, EX1 1RQ
  • By email via
  • By text on 07772 346599

Repairs the leaseholder is responsible for

• Door locks and other door furniture
• Front door and frame leading directly inside flat and internal doors
• Shed doors
• Sheds/outhouses
• Individual side screen doors/gates to access private garden
• Any repairs and maintenance to boundary fence/wall of garden sold to flat (except where adjoining a public footpath)
• Any area between floor and ceiling level in a flat (including actual floor and ceiling)
• Individual washing lines sold to flat (line and post variety)
• Any sole electrical and gas supply to the individual flat
• Any cisterns, sewers, drains, pipes, wires and conduits used solely by the flat
• Any window glass
• External cupboard doors

When you buy a leasehold property you will have to pay your share of the repairs and improvements we carry out on communal areas.  Under the terms of your lease you are obliged to contribute to the cost of the repair of the whole block or building in which your flat is situated, as well as to your own individual flat.

If you live in a ground floor flat you will have to contribute, for example, to the repair of the roof of the block your property is situated in. Also, if repairs are needed to the foundations of the block, the leaseholders of the upper storey flats will contribute with you to the cost of the repairs.

If you are uncertain about whether you are responsible for a particular repair you should contact the Repairs Team at the Council. If the Council carries out a repair for you that is your responsibility you may be recharged for the costs of the repair.

Gas appliance safety checks

It is the responsibility of every leaseholder to ensure that their gas appliances are safe. Each leaseholder will need to make their own arrangements for appliances to be serviced regularly. The contractors that the Council use are able to offer leaseholders gas servicing at a competitive rate; please contact the Leasehold Services Team for more information.

It is important to carry out regular servicing, as heating appliances which are not checked and maintained, will become inefficient and may become unsafe.

All servicing and maintenance to any appliance should be carried out annually by a fully trained tradesman (CORGI registered for gas appliances).

If you sublet your property, you are legally obliged to have any gas appliances serviced on a yearly basis.


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