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Easter bin collections

All bin collections following a bank holiday will now take place one day late from 29 March to 6 April. See our Easter Bin Collection page for further details.

Online and telephone payments

Due to a fault, our online and telephone payment services are currently unavailable. We apologise for any inconvenience caused while our service provider works to fix the problem.

Strategies, policies and plans

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8. Bins and recycling

Assisted waste collection policy

This policy applies to those householders where we provide an approved assisted waste collection service. This will be for rubbish, recycling or garden waste.

Garden collection service policy

This policy applies to our garden waste collection service. This is a chargeable service for registered customers. Any household within Exeter borders can apply for this service.

Rubbish container policy

Wheeled bins can be hired from us by residents. The property needs to be suitable for wheeled bin collections. This policy details our responsibilities and householders responsibilities about grey bins.

Recycling container policy

Wheeled bins can be hired from us by residents, provided the property is suitable for wheeled bin collections. This policy details our responsibilities and householders responsibilities regarding recycling bins.

Missed bin policy

This policy applies to collections of domestic waste that are missed by us. It includes approved rubbish, recycling and garden waste containers.

Food container policy

This policy outlines our responsibilities and resident's responsibilities for or food waste collection service.